Terms & Conditions | Warranty Service

1. Scope of application

These Terms and Conditions apply to both consumers and businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business (Unternehmer) is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their trade, business or independent professional activity.

Deviating terms of the customer only become part of the contract if we expressly agree to their validity in writing or in text form.

2. Offer on the website and enquiry function

The products, configurations, product descriptions and prices shown on this website are for information purposes and do not yet constitute a binding offer to conclude a purchase contract. Using the enquiry basket, the contact form or the catalogue request does not by itself create a contract.

Product images, technical specifications, delivery options and other representations may change. The only information relevant to the subsequent contract is that individually agreed in the specific offer, in the order confirmation or in other contract documents.

3. Formation of contract

By submitting a product enquiry, a catalogue request or any other enquiry through the website, the customer does not yet make a binding contractual offer to conclude a purchase contract, but rather asks us to make contact or to prepare an individual offer.

A contract is only formed once we submit an individual offer and the customer accepts it, or once we expressly confirm an order or a commission. The content of the respective offer or order documents is decisive.

4. Prices, shipping costs and additional services

All prices and costs are shown as part of the specific offer or the order confirmation. Unless expressly stated otherwise, prices are understood as final prices including statutory VAT for consumers. For businesses, prices may be shown net, plus statutory VAT.

Shipping costs, freight-forwarding costs, and costs of assembly, placement or other additional services are shown separately where they apply. For large equipment or special delivery requirements, individual shipping and service costs may be agreed.

5. Payment

The payment terms follow from the individual offer, the order confirmation or the invoice. Unless otherwise agreed, the invoice amount is due without deduction within the payment period stated on the invoice.

In the event of default of payment, the statutory provisions apply. This concerns, in particular, default interest, damages for default, and the further rights arising from late payment.

6. Delivery and performance period

Deliveries are generally made only within Germany, unless expressly agreed otherwise. Information on delivery times is approximate, unless expressly agreed as binding.

Partial deliveries are permitted insofar as this is reasonable for the customer. If a delivery is delayed due to circumstances beyond our control, in particular force majeure, operational disruptions, supply bottlenecks or delays on the part of upstream suppliers, agreed delivery periods are extended accordingly.

7. Customer cooperation on delivery

The customer must ensure that delivery to the agreed delivery address is possible. For freight-forwarder or large-equipment deliveries, it is the customer's responsibility in particular to check whether access, entry, the place of installation and, where necessary, the required aids or personnel support are available. Additional costs arising from missing or inaccurate information provided by the customer may be charged on, insofar as the customer is responsible for them.

8. Retention of title

The delivered goods remain our property until the respective purchase price has been paid in full.

9. Warranty

The statutory rights relating to defects apply to consumers. The statutory provisions also apply to businesses, supplemented by the commercial duties to inspect and give notice of defects under Section 377 of the German Commercial Code (Handelsgesetzbuch, HGB), insofar as a mutual commercial transaction exists.

Information on characteristics, dimensions, load capacity, colours, images or technical designs only constitutes a legally binding agreement on quality if it has expressly become part of the contract.

10. Guarantee

Insofar as we or the respective manufacturer grant a guarantee for certain products, the content, scope, requirements and duration follow exclusively from the respective guarantee declaration. Statutory rights relating to defects remain unaffected by a guarantee.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the provisions of the German Product Liability Act (Produkthaftungsgesetz), as well as in all other cases in which mandatory statutory liability applies.

In the event of a slightly negligent breach of material contractual obligations, our liability is limited to the foreseeable damage typical for this type of contract. Material contractual obligations are those obligations whose fulfilment is essential to the proper performance of the contract in the first place and on whose observance the customer may regularly rely. Otherwise, our liability for slight negligence is excluded to the extent permitted by law.

12. Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal where the statutory requirements are met. Details can be found in the separate withdrawal instructions on our website.

The right of withdrawal may be excluded in cases governed by law. This concerns, in particular, contracts for goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

13. Governing law and jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG / UN-Kaufrecht). For consumers, this choice of law only applies insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence.

If the customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contractual relationship is our registered seat, insofar as legally permissible.

14. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.